Consumer Terms

This Schedule sets out:

your legal rights and responsibilities;
our legal rights and responsibilities; and
certain key information required by law
where you are purchasing Products as a consumer.

These terms and conditions are in addition to, and where set out, shall replace, the terms and conditions set out above. In these additional terms we refer to “goods”. These shall be the same as “Products” in our standard terms and conditions and shall be treated as being the same.

1 Information we give you

1.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract is made.

1.2 The key information we give you by law forms part of this contract (as though it is set out in full here).

1.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

2 Your privacy and personal information

2.1 Our Privacy Policy is available on our website.

2.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

3 Ordering goods from us

3.1 You place an order either on our website or by telephone. Please check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it on line or on the phone.

3.1.1 When you place your order we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.

3.1.2 We may contact you to say that we do not accept your order. This is possible for the following reasons:

(a) the goods are unavailable;

(b) we cannot authorise your payment;

(d) we are not allowed to sell the goods to you; or

(e) there has been a mistake on the pricing or description of the goods.

3.1.3 We will only accept your order when we email you to confirm this or confirm otherwise in writing. At this point:

(a) a legally binding contract will be in place between you and us; and

(b) we will dispatch the goods to you.

3.2 If you are under the age of 18 you may not be able to buy certain goods from the site. Likewise there may be certain goods that you cannot buy because they require certain training, qualification or licensing.

4 Right to cancel an order

4.1 You have the right to cancel an order within 14 days without giving any reason.

4.2 The cancellation period will expire after 14 days from the date of the order being placed.

4.3 To exercise the right to cancel, you must inform us of your decision to cancel this order by a clear statement (eg a letter sent by post or email) but it must be in written form.

5 Effects of cancellation

5.1 If you cancel any order, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

5.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

5.3 We will make the reimbursement without undue delay, and not later than:

5.3.1 14 days after the day we received back from you any goods supplied; or

5.3.2 (if earlier) 14 days after the day you provide evidence that you have returned the goods; or

5.3.3 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

5.4 We will make the reimbursement using the same means of payment as you used for the initial transaction.

6 Delivery

6.1 The terms relating to delivery are set out in our standard terms and conditions – save as varied in this schedule.

6.2 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:

6.2.1 let you know;

6.2.2 cancel your order; and

6.2.3 give you a refund (if you have made payment).

7 Payment

7.1 Terms relating to payment are as set out in our standard terms and conditions – save as amended in this schedule.

7.2 If your payment is not received by us and you have already received the goods, you:

7.2.1 must pay for such goods in accordance with our terms; or

7.2.2 must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.

7.3 If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.

7.4 Nothing in this clause affects your legal rights to cancel the order during the ‘cooling off’ period under clauses 4.

8 Nature of the goods

8.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

8.1.1 are of satisfactory quality;

8.1.2 are fit for purpose; and

8.1.3 match the description, sample or model.

8.2 We will provide you with goods that comply with your legal rights.

8.3 The packaging of the goods may be different from that shown.

8.4 Any goods sold:

8.4.1 at discount prices;

8.4.2 as remnants; or

8.4.3 as substandard;

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

8.5 If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:

8.5.1 we will let you know if we intend to do this but this may not always be possible; and

8.5.2 you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

9 Faulty Goods

9.1 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

9.2 Please contact us using the contact details at the top of this page, if you want:

9.2.1 us to repair the goods;

9.2.2 us to replace the goods;

9.2.3 a price reduction; or

9.2.4 to reject the goods and get a refund.

10 End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

11 Limit on our responsibility to you

11.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:

11.1.1 losses that:

(a) were not foreseeable to you and us when the contract was formed; or

(b) that were not caused by any breach on our part;

11.1.2 business losses; and

11.1.3 losses to non-consumers.

12 Disputes

12.2 We will try to resolve any disputes with you quickly and efficiently.

12.2 If you are unhappy with:

12.2.1 the goods;

12.2.2 our service to you; or

12.2.3 any other matter,

please contact us as soon as possible.

12.3 If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.

12.4 The laws of England and Wales will apply to this contract.

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